LIES. American Airways has lied to me regularly. My bag didn't arrive in the airport. I was looking forward to an prolonged timeframe within the carousel and no bags arrived out for my flight. Nor did any one from the baggage Workplace that had a clear look at in the carousel occur out to say very little could be coming. I checked within the Business office and so they then explained there was NO Motive why my suitcase shouldn’t have arrived. They ended up to deliver my suitcase to me at my lodge. At two:24 PM I been given a cellular phone get in touch with from the recorded concept saying my bag was picked up and can be shipped inside 6 hours. LIE. I known as the delayed baggage range and was informed it absolutely was picked up at three PM and might be delivered in 6 hours. LIE. I checked on line this night and it claimed it was picked up at three PM and can be sent in 6 several hours. LIE.
PS I'd her over the return flight and it was evenm far better she life during the Phillie location and I lived in the exact same space for couple decades so we experienced a conversation about that .
Bravo to American Airlines for giving the surprise enhance to your workers. Rather than cowering to your disgruntled passenger on todays La Guardia flight. Just because some attendents had been cheerful and wished him a Very Merry Christmas. Actually ?? It’s about time we took again our greatest needs and grumpy individuals just stay from the planes and maintain their viewpoints to themselves.
After we boarded flight 556 in monte go bay currently we ended up the primary men and women in our part on the cabin and we recognized a backpack tucked powering row 8 without particular person anyplace that it belonged to . We pointed it out to a person using an AA uniform who appeared to be a passenger and he was very rude declaring it belongs to an AA worker and clearly I must haven't been on this sort of plane in advance of. My spouse And that i truly feel incredibly unpleasant with this kind of response from one of your workers!!
I had been distressed because of the celebration — I had prescription drugs in that baggage, and was most nervous about getting it sent.
my grand mom have a flight from Ecuador 2/eighteen/sixteen (prevent in Miami)in route to The big apple,when she was waiting around to get her baggage what a surprise she got!!her baggage was damaged and anyone within steal some great that was inside of,also the zipper was violated(broken)she lost in goods that she carry it to my loved ones Using the Charge about $350 when she knowledgeable what transpires in AA counter in JFK NY they made available to changed her brand-new luggage by having an used and old 1 that looks like they pick up in the garbage!!.also they mentioned that to fix will take about 4 weeks!
I had been striving to buy ticket for fifteen 12 months outdated son and couldn’t use Web site for he was deemed small. I known as buyer service and she assisted me with airline purchase. I particularly questioned if I needed to terminate if I could inside 24hours. This attendant explained Of course. I found out 4 hrs afterwards the reason son would wish to fly was cancelled. I identified as back again to cancel the flight the attendant explained to me I couldn’t terminate flight and it was a nonrefundable ticket. I explained to her problem as said above she said she couldn’t do anything at all. I requested for just a supervisor, I got a person and discussed the problem, she mentioned I couldn’t cancel it and get my a refund she was particularly impolite and hung up on me. I termed again to talk to for an additional supervisor and as I was speaking with this supervisor she informed me that the final supervisor said in her file I refused voucher. What at any time a voucher was I wasn't even guaranteed. Then 2nd supervisor advised me what she thought. And so the flight wasn’t cancelled given that she stated to attend a couple days ahead of I make my remaining selection and she would wave modifying price to take action And that i shouldn’t have any hassle.
I had been on maintain for about forty minutes, with regular ‘updates’ from a supervisor named Tony…who was getting in contact with some unknown department to examine on the next, missing voucher….when…Indeed,, I was cut off! I known as back…only to get informed the wait around would be 18-25 minutes. I’m even now waiting on this simply call again. This vacation will be the trip of a life span for my partner, a wounded veteran and cancer survivor.
In the event you took the time to rent qualified individuals to operate to your airlines then Maybe you wouldn’t be in the economical wherewithal that you’re dealing with. Possibly you wouldn’t should continuously oversell your seats to ensure travellers boycott your airline and use other much more reputable and reputable companies for instance Southwest or United.
When I arrived in the airport I requested both for the ticket counter, once we checked our luggage, and while in the Admirals Club to confirm that we ended up in Organization Class. Both times I had been explained to we were in Organization. My Boarding Pass confirmed seats 16A and 16B, as this is just one row driving Company, I did not know right until I boarded that we had been actually in Mentor.
– Flip your strategy and to not address The shopper like Grime. Comprehend that they're your ‘bread and butter’ and devoid of them you wouldn’t be in operation at all.
I'm crafting to precise my disappointment with my recent trip. I designed preparations by means try this out of American Airways making sure that I could use my factors and I used to be pleased with that. I acquired a very good price. On account of an unforeseen and unfortunate security breach at Albany Airport my flight to Norfolk was delayed two several hours. We rebooked to Newport News in lieu of Norfolk for getting there at an honest hour. Our luggage on the other hand went to Norfolk. We rented a car or truck and picked our luggage.About the return flight and checked our luggage and then received an e-mail from YOU telling us of a hold off and determined by the information YOU presented we rebooked to a afterwards flight.
Every now and then you find somebody that truly do The work They may be compensated to carry out. I not only observed one particular , I found quite a few at American Airlines .When touring 01/25/sixteen from St. Louis Mo. to Ft Lauderdale I remaining my black canvas Ralph Lauren polo stick with it on the gate, I was not allowed off the plane to retrieve it since the door was closed as well as jetway eradicated.
Right after looking at Some assessments I'm pretty unhappy AA isn't going to employ new management. I had a difficulty with leaving our iPad to the airplane. Once i went back towards the gate nobody would go to the trouble to return to the aircraft and Verify.